Are you considering a career in customer service and wondering which Cox roles offer the most rewarding experiences? Let’s dive into the top Cox customer service career paths and explore what makes each one unique and fulfilling. From call center jobs to technical support, we’ll break it down for you.
Client & Customer Service | Cox Careers
Product Details: The client and customer service roles at Cox involve working in a call center environment to answer customer inquiries, resolve technical issues, and sell solutions to keep customers satisfied. These roles include positions such as Call Center Customer Service Representative, Account Services Representative, and Customer Care Specialist. Key responsibilities include real-time troubleshooting, educating customers about products, and identifying sales opportunities. The roles require strong customer service skills, the ability to navigate multiple computer screens, and adaptability in a fast-paced environment.
Pros:
– Competitive wages with potential for additional financial incentives
– FREE Internet and other Cox discounted services
– Medical, Dental, and Vision Benefits starting on the first day
– Retirement Benefits including 401(K) and Pension
– Generous time off policies, including up to 22 days of Paid Time Off and 7 Paid…
– Tuition Assistance provided
– Flexible work options, including work from home programs in some markets
– Career Advancement Opportunities across the Cox family of companies
– High degree of commitment to community, including volunteer opportunities
Cons:
– Must be available to work non-traditional schedules, including evenings, weekend…
– Requires 11 weeks of intensive training without time off for some roles
– Must live in specific locations for remote work opportunities (e.g., Phoenix, Tu…
– High-stress environment due to constant customer interactions and problem-solvin…
– May involve exposure to fumes, odors, and weather conditions in some work enviro…
Cox Communications | Search For Jobs | Cox Careers
Product Details: Cox Communications offers a range of services including cable television, broadband internet, VoIP, wireless services, home security, and business services. For residential customers, they provide various internet speed plans such as Starter, Essential, Preferred, Ultimate, and Gigablast. They also offer digital video recorder services, video on demand, and home phone services. For business customers, Cox Business provides voice, data, and video services, including managed network solutions, cloud services, security solutions, and enterprise-grade internet and networking solutions.
Pros:
– Nation’s fastest internet provider with speeds up to 1 Gbps via fiber
– Reliable 5G mobile service exclusively for Cox Internet customers
– Comprehensive business solutions including managed IT, cloud services, and netwo…
– Trusted by over 7 million homes and businesses with 34 awards from J.D. Power an…
– Commitment to community and sustainability, including zero waste to landfill cer…
– Expanded internet access to rural and hard-to-reach areas
Cons:
– Limited availability in certain regions
– Higher costs for premium services such as Gigablast and business solutions
– Dependence on specific technologies like coax and fiber which may not be availab…
– Potential for service disruptions and outages
– Additional costs for equipment and installation
Cox Residential Services | Official Site
Stay connected on-the-go with Cox Mobile
Simon Cox – Economist
Telecommunications Regulatory Information
Product Details: Cox telecommunication services are regulated by federal and state governmental bodies. The services include intrastate phone service provided pursuant to tariffs on file with state public utilities commissions or a state Telephone Service Guide. Interstate and international services are offered under specific terms and conditions. Customers can block third-party charges such as collect and operator-assisted calls by contacting local customer service. The services are provided on a non-discriminatory basis, and Cox provides detailed information about its phone services, including service agreements and rate charges.
Pros:
– Clear and consistent explanations of available telephone services
– Ability to block third-party charges on the bill
– Regulated services ensuring non-discriminatory access
Cons:
– Subject to specific terms and conditions that may vary by state
– Changes to rates, rate plans, or payment policies can be made by Cox without not…
Work At Home
Product Details: Sutherland Global Services offers a wide range of products and platforms focused on business process outsourcing (BPO), digital transformation, and AI-powered solutions. Key products include Sutherland Connect® (AI-powered omnichannel customer experience platform), Conversational AI (sophisticated AI-powered chat and voice automation), Sutherland CX360™ (understanding customer behavior across channels), and various other AI-driven platforms such as CloudTestr, eSeal®, and Robility®. These solutions aim to enhance customer experience, streamline business processes, and leverage analytics and automation.
Pros:
– Global operations with a large workforce of over 38,000 professionals across 144…
– Integrated portfolio of analytics-driven back office and customer-facing solutio…
– AI-powered products and platforms to enhance efficiency, accuracy, and personali…
– Comprehensive security and remote workforce management solutions
– Tailored services for various industries including banking, healthcare, and reta…
Cons:
– Complexity in implementing and integrating multiple AI and automation platforms
– High dependency on technology which can be a barrier for some clients
– Custom pricing requires direct consultation, which may not be transparent for al…
– Potential for high costs associated with advanced AI and automation solutions
A cross-sectional study of job burnout, psychological …
Product Details: The article discusses the development and evaluation of a mobile health (mHealth) application designed to support patients with chronic obstructive pulmonary disease (COPD). The application, named ‘COPD Coach,’ aims to improve patient self-management and adherence to treatment plans. It includes features such as symptom tracking, medication reminders, physical activity monitoring, and educational content. The application was developed through a collaborative process involving healthcare professionals, patients, and technical experts.
Pros:
– Improves patient self-management and adherence to treatment plans
– Includes comprehensive features like symptom tracking, medication reminders, and…
– Provides educational content to enhance patient understanding of COPD
– Developed collaboratively with healthcare professionals, patients, and technical…
Cons:
– Potential technical issues or user interface problems that could hinder user exp…
– Dependence on patient engagement and consistent use for optimal benefits
– Limited accessibility for patients without smartphones or those with limited tec…
Cox Communications Inc. jobs in warner robins, ga
Product Details: The jobs listed on Indeed for Cox Communications in Warner Robins, GA, include various roles such as Territory Representative, Retail Sales Associate, and Business Development. These positions involve different responsibilities like customer service, sales, and business development. Cox Communications provides advanced digital video, internet, phone, home security, and automation services to its customers[2].
Pros:
– Opportunities for career growth and professional development
– Supportive work environment with mentors and good leaders
– Chance to make a positive impact on the community
– Collaborative and inclusive workplace culture
Cons:
– Limited job openings in specific locations like Warner Robins, GA
– No detailed information on job-specific challenges or drawbacks available on the…
Apple Watch – Carriers
Comparison Table
| Company | Product Details | Pros | Cons | Website |
|---|---|---|---|---|
| Client & Customer Service | Cox Careers | The client and customer service roles at Cox involve working in a call center environment to answer customer inquiries, resolve technical issues, and… | – Competitive wages with potential for additional financial incentives – FREE Internet and other Cox discounted services – Medical, Dental, and Vision… | – Must be available to work non-traditional schedules, including evenings, weekend… – Requires 11 weeks of intensive training without time off for s… |
| Cox Communications | Search For Jobs | Cox Careers | Cox Communications offers a range of services including cable television, broadband internet, VoIP, wireless services, home security, and business ser… | – Nation’s fastest internet provider with speeds up to 1 Gbps via fiber – Reliable 5G mobile service exclusively for Cox Internet customers – Comprehe… |
| Cox Residential Services | Official Site | |||
| Stay connected on-the-go with Cox Mobile | www.cox.com | |||
| Simon Cox – Economist | mediadirectory.economist.com | |||
| Telecommunications Regulatory Information | Cox telecommunication services are regulated by federal and state governmental bodies. The services include intrastate phone service provided pursuant… | – Clear and consistent explanations of available telephone services – Ability to block third-party charges on the bill – Regulated services ensuring n… | – Subject to specific terms and conditions that may vary by state – Changes to rates, rate plans, or payment policies can be made by Cox without not….. | www.cox.com |
| Work At Home | Sutherland Global Services offers a wide range of products and platforms focused on business process outsourcing (BPO), digital transformation, and AI… | – Global operations with a large workforce of over 38,000 professionals across 144… – Integrated portfolio of analytics-driven back office and custo… | – Complexity in implementing and integrating multiple AI and automation platforms – High dependency on technology which can be a barrier for some clie… | www.jobs.sutherlandglobal.com |
| A cross-sectional study of job burnout, psychological … | The article discusses the development and evaluation of a mobile health (mHealth) application designed to support patients with chronic obstructive pu… | – Improves patient self-management and adherence to treatment plans – Includes comprehensive features like symptom tracking, medication reminders, and… | – Potential technical issues or user interface problems that could hinder user exp… – Dependence on patient engagement and consistent use for optima… | pmc.ncbi.nlm.nih.gov |
| Cox Communications Inc. jobs in warner robins, ga | The jobs listed on Indeed for Cox Communications in Warner Robins, GA, include various roles such as Territory Representative, Retail Sales Associate,… | – Opportunities for career growth and professional development – Supportive work environment with mentors and good leaders – Chance to make a positive… | – Limited job openings in specific locations like Warner Robins, GA – No detailed information on job-specific challenges or drawbacks available on the… | www.indeed.com |
| Apple Watch – Carriers | www.apple.com |
Frequently Asked Questions (FAQs)
While the provided sources do not specifically mention Cox customer service career opportunities in China, here are some FAQs that could be relevant and informative, tailored to the general context of Cox careers and customer service
What kind of roles are available in Cox customer service?
At Cox, you can find a variety of roles within the customer service team. These include answering client inquiries, resolving technical issues related to our products, and selling solutions to keep customers happy. If you are a problem-solver who enjoys working with people, this could be the perfect fit for you.
What is the work environment like at Cox?
Cox prides itself on a people-first culture, where your voice matters and you are part of an inclusive environment. The company values diversity and provides a supportive and collaborative workspace where you can grow and achieve your career goals.
Are there opportunities for career growth and development?
Absolutely Cox offers limitless career opportunities, allowing you to move up and across diverse teams, industries, and locations. The company is committed to helping you find balance, live well, and achieve your career goals as they evolve over time.
What benefits does Cox offer to its employees?
Cox provides a competitive benefit package, including tuition reimbursement, which can help alleviate financial stress related to education. Employees are eligible for benefits starting the first of the month following 60 days of full-time employment, and direct deposit is available for paychecks.
How do I apply for a customer service role at Cox?
You can apply for customer service roles at Cox by searching for open positions on their careers page. You can submit your resume and apply online. For some positions, you may also need to complete a math test and a pre-employment assessment as part of the application process.